Problems connecting to rooms

Incident Report for Daily

Resolved

This incident has been resolved.

Posted Mar 13, 2023 - 23:10 UTC

Monitoring

We've identified an issue that was causing some users to receive an error when trying to join a call. Affected users would see an error in the console starting with "web socket connection failed". We've rolled back a platform update from earlier today, and the errors have stopped. We're still diagnosing the problem with the platform update, but operations are back to normal.

Posted Mar 13, 2023 - 20:46 UTC

Investigating

We're investigating reports of problems when trying to join calls.

Posted Mar 13, 2023 - 20:36 UTC

This incident affected: Core Call Experience.