Resolved -
This incident has been resolved.
Mar 12, 20:46 UTC
Monitoring -
We've deployed a fix, and we're monitoring for any further issues.
Mar 12, 20:26 UTC
Update -
We've identified the issue, and we're testing a fix in our staging infrastructure. We'll post another update when we've deployed the fix.
Mar 12, 18:45 UTC
Identified -
We're getting reports of delayed audio from some customers using SIP dialin and dialout. When the phone user joins the call, they can talk and others will hear them, but the phone user won't hear any audio from other call participants (bot or human) for the first 20-30 seconds. We're continuing to troubleshoot the issue, and we'll post here as soon as we have more info.
Mar 12, 15:59 UTC
Investigating -
We're investigating an issue that's causing delays in audio connection for a some SIP/PSTN calls.
Mar 12, 15:19 UTC