Daily

All Systems Operational

API Operational
Dashboard Operational
Core Call Experience Operational
Recording/Live Streaming Operational
SIP/PSTN ? Operational
Webhook Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Resolved - This incident has been resolved.
Apr 17, 20:36 UTC
Monitoring - It appears that SignalWire rolled back the change, and the errors have stopped. We are monitoring for any further issues.
Apr 17, 20:11 UTC
Identified - SignalWire has confirmed that they made an unannounced change that's causing the problem, and they're working to revert it. We're also working on a quick production update to work around the issue if they can't revert quickly enough.
Apr 17, 19:57 UTC
Investigating - We're investigating elevated error rates from SignalWire when provisioning SIP/PSTN resources. If you're creating rooms with dial-in or dial-out enabled and it isn't absolutely necessary, you can remove those params from your room creation request to successfully create rooms.
Apr 17, 19:33 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025
Resolved - This incident has been resolved.
Apr 15, 21:56 UTC
Monitoring - We've deployed an update to production servers to remediate the issue, and we're testing to ensure everything is fixed.
Apr 15, 21:33 UTC
Update - We've identified an issue with how Daily and SignalWire are negotiating audio codecs for incoming SIP/PSTN calls. We're working on an update that will change the default audio codec used between Daily and SignalWire to Opus.

Once this is deployed, you may still experience audio issues if you've explicitly set your SIP audio codec to PCMU as described here: https://docs.daily.co/guides/products/dial-in-dial-out/sip#sip-dial-in-audio-and-video

Apr 15, 19:38 UTC
Identified - We've identified an issue causing degraded ("broken up" or "choppy") audio between some Daily sessions and SignalWire SIP/PSTN endpoints. PSTN dialout and PIN dialin do not seem to be affected. SIP dialout seems to be moderately affected. PIN-less PSTN dialin and SIP dialin seem to be experiencing a much higher proportion of affected calls.
Apr 15, 16:06 UTC
Investigating - We're investigating reports of poor quality audio for SIP/PSTN participants in some calls.
Apr 15, 14:11 UTC
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.